What is the return policy for Litter Robot?

Your investment is backed by our 90-day in-home trial. If you or your cat are not satisfied with the Litter-Robot, simply return it to receive a refund of the purchase price. Please note that you are responsible for return shipping costs.

Can you return the Litter-Robot?

If you and your cat are not completely satisfied, just return your Litter-Robot within 90 days of purchase for a full refund of the purchase price. Please note that you are responsible for return shipping costs. Please contact Customer Service to request a Return Merchandise Authorization (RMA) number.

How much does it cost to return Litter-Robot?

You are responsible for return shipping costs, which are typically $50-$90, depending on where you live. We can provide a return shipping label via FedEx for a $60 deduction from your refund (or $75 for home pickup)—just contact us.

How long is the Litter-Robot under warranty?

The Litter-Robot is backed by an 18-Month Full Warranty and you have the option to extend it for another 18 months for three years of coverage. During the warranty period, AutoPets will repair your Litter-Robot (and even cover shipping costs within the continental United States).

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How do I check my Litter-Robot warranty?

Email help@litter-robot.com or call, toll-free, 1-877-250-7729.

What is the best cat litter for litter robot?

In order to separate your cat’s waste from the clean litter, our self-cleaning litter box works best with a clumping litter. Although any clumping litter works, a high-quality clay-clumping litter equates to tighter clumps, which leads to less mess in the litter box.

Which cat litters are clay based?

Clay clumping litter, like Frisco Multi-Cat Clumping Litter, is made of natural bentonite clay granules that clump together when liquid is absorbed. Clumping litters may also contain quartz or diatomaceous earth, which has smaller, finer granules.

How often do you need to replace cat litter?

Twice a week is a general guideline for replacing clay litter, but depending on your circumstances, you may need to replace it every other day or only once a week. If you clean the litter box daily, you might only need to change clumping litter every two to three weeks.

How many cats can use one litterbox?

Follow this simple rule: one box per cat, plus one extra. So if you have two cats, you should have three boxes. Making sure everyone has their space can help ease elimination issues. Some owners prefer a hooded box, but some cats don’t like them.

Does reconditioned litter robot come with warranty?

We stand behind our reconditioned products with the same 90-day return policy and 18-month warranty as our new products. When considering a reconditioned unit, remember that you are purchasing a used product that may have slight cosmetic defects or evidence of prior use.

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Why is the blue light flashing on my litter robot?

You’ll most commonly notice a flashing or blinking blue light on your Litter-Robot control panel. This blue light is called the Drawer Full Indicator, which means that the waste drawer is full (or approaching full) and needs to be emptied.

How do you repair the Litter Robot?

Yes, we offer repair services. If you feel that your unit is in need of repair, please contact us at support@litter-robot.com or call us at 1-877-250-7729. We’ll discuss what the options are for your unit and open up a repair ticket if necessary.

Where is the Litter Robot serial number?

The serial number is located on the exterior back side of the base to the right of the power jack.

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